Our goal is to keep Chroniker simple to use. If you do not see the answer to your question here, talk to an expert . The following categories of frequently asked questions are available:

Chroniker General

• Basic Questions
  
  
  • What does the following error in my windows eventlog mean?
  • Do I need to install agents on my system?
  • Is Chroniker Graphics based?
  • I am running Red Hat Linux 7.3. Will Chroniker work for me?
  • I have an older system and am concerned that Chroniker won't work, what are the minimum requirements?
  • I have a Unix only environment. Can Chroniker run on Unix?
  • My status map page says “Page Not Available” and I can't get it back.


• Access & Login
  
  
  • I cannot access Chroniker from the browser. Chroniker URL times out from remote systems. What should I do?
  • cannot login to Chroniker. Whenever I entered the username and password, it takes me back to login page.
  • Does Chroniker use a secure web interface (SSL)?
  • I am using the Chroniker secure web interface and the Security Alert window pops up whenever I want to access Chroniker. why?
  • How can I use my own SSL certificate with Chroniker?


• Reporting
  
  
  • What kind of reports can I get with Chroniker?
  • Are the reports easy to understand at a glance?
  • How about if I need custom reports?


• Monitoring
  
  
  • What kind of things does Nodes Monitor?
  • What does Nodes Monitor for?
  • What kind of things does Tasks Monitor?
  • What does Tasks Monitor for?
  • I added a "Network FileCopy Task" To Tasks and it fails, what should I do?
  • What kind of things does SNMP Monitor?
  • What does SNMP Monitor for ?
  • What kind of things does Systems Monitor ?
  • What does Systems Monitor for ?
  • What kind of things does Applications Monitor ?
  • What does Applications Monitor for?
  • What kind of things does Dashboards Monitor ?
  • What does Dashboards Monitor for?
  • Should a high priority alert be raised afterhours, but is not acknowledged within 20 mins, I would like to send another alert to a different destination. Is this possible?


• Pricing
  
  
  • I am using my watch elements to monitor nodes, can I now switch them to do system objects?
  • I am unsure on how many Watch Elements I am going to need ahead of time, what should I do?
  • I have a very complex scenario, how much will it cost me?
  • What is the pricing for the Server Essentials Package?


• Integration/Using Chroniker with other Softwares
  
  
  • I already have Nagios, why get Chroniker?
  • My company has already purchased a larger software package, but I like the reports that are difficult to get without Chroniker. Can Chroniker send alerts through this application?
  • Is data extraction available in Chroniker? I would like my other software (Crystal Reports) to analyze the data collected in Chroniker.
  • How can I setup Chroniker to forward its alerts to my other monitoring software (i.e HPOV)?


• Setup and Administration
  
  
  • What password do I use to get started?
  • What do I need to send email notifications?
  • How do I edit a task once it is made?
  • What TCP or UDP ports does Chroniker use?
  • How do I change my password?
  • Can I have more than one console using Chroniker to monitor?
  • I accidentally deleted the Chroniker startup icon from my desktop. How do I run Chroniker?

Applications

• I know that one of the pages in my scenario takes long to load. How can I make the script wait until the page loads?
• How long does a scenario wait for a Windows event to happen before failing?
• How can I get the response time up to specific points within one scenario?
• How can I view the screenshots of past failures?
• What should I do when my scenarios fail randomely?

AppLoader

• What should I do when AppLoader Station, Session Initiator, or Console does not open when trying to launch it?
• Can I copy and paste line actions in AppLoader Station?
• I opened my AppLoader Station in Session Initiator RDP sessions but I don't see it in my Console, what should I do?
• I've created a scenario to capture a bitmap on my windows task bar; however, when I run the scenario it does not find the bitmap image?
• When I load many users into Session Initiator, Some users disconnect before I complete launching all the users.
• What should I do when my scenarios fail randomely?

Systems

• WMI Errors
  • What could be the reasons for the Access Denied/Host Not Found message?
  • No errors are returned, but some or all the metrics are empty ?
  • What does it mean when it says - RPC Server Unavailable when auditing machines running Windows 2003 or XP SP2 ?
  • What are the security settings to access WMI from a remote machine?
  • How to configure RPC dynamic port allocation to work with firewalls?